We want you to be completely satisfied with your purchase from Vickishoop. If for any reason you are not happy with your order, we offer a hassle-free returns policy. Please read the following guidelines carefully:
Eligibility for Returns:
- Items must be returned within 30 days of the original purchase date.
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.
Return Process:
- Contact our customer support team at service@Vickishoop.com to initiate a return request. Please provide your order number and a detailed explanation of the reason for the return.
- Once your return request is approved, you will receive an email with further instructions, including the return address.
- Carefully package the item(s) you wish to return, ensuring they are adequately protected during transit.
- Ship the item(s) back to us using a reliable shipping service of your choice. Please note that the return shipping fee will be your responsibility.
Refunds:
- Once we receive and inspect the returned item(s), we will issue a refund to the original payment method used for the purchase.
- Refunds will be processed within 5 business days of receiving the returned item(s).
- Please note that the original shipping charges are non-refundable.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will guide you through the return process and arrange for a replacement or refund.
Non-Returnable Items: The following items are non-returnable:
- Gift cards
- Sale or clearance items (unless they arrive damaged or defective)
Please Note:
- We reserve the right to refuse a return if the item(s) do not meet the eligibility criteria outlined above.
- We recommend using a trackable shipping service for your return shipment and keeping a record of the tracking number.
- The customer is responsible for any loss or damage that occurs during the return shipping process.
If you have any further questions or need assistance with your return, please contact our customer support team. We are here to help and ensure your satisfaction.