FAQs

How can I create an account?
To create an account, simply click on the “MY ACCOUNT” button on the top right corner of our website. Fill in the required information and follow the prompts to complete the registration process.

How can I place an order?
To place an order, follow these steps:

  • Browse our products and click on the item you wish to purchase.
  • Select the desired options (e.g., size, color) and click “Add to Cart.”
  • Review your cart and click “Proceed to Checkout.”
  • Provide the necessary shipping and billing information, select the preferred payment method, and click “Place Order.”

What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Select your preferred payment option during the checkout process.

How long will it take to receive my order?
The delivery time depends on your location and the shipping method selected. Please refer to our “Shipping & Delivery” page for estimated delivery times.

Do you offer international shipping?
Yes, we offer worldwide shipping. However, please note that customs duties, taxes, and import fees may apply and are the responsibility of the buyer. Please check with your local customs office for more information.

What is your return policy?
Our return policy allows for returns within 30 days from the date of delivery. Please refer to our “Returns Policy” page for detailed instructions on how to initiate a return and information on eligibility and refund procedures.

How can I contact your customer service?
You can reach our customer service team by sending an email to service@rbsigmaweb.com or by calling us. We strive to respond to all inquiries within 24-48 hours.

Can I cancel or modify my order?
Once an order is placed, it is processed and prepared for shipment as quickly as possible. If you need to make changes or cancel your order, please contact our customer service team immediately. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the respective shipping carrier’s website.

Is my personal information secure?
We take your privacy and data security seriously. Please refer to our “Privacy Policy” page for detailed information on how we collect, use, and protect your personal information.

Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options. For inquiries regarding wholesale pricing and terms, please contact our sales team at service@rbsigmaweb.com.

Can I change the shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving the order. We will guide you through the return process and arrange for a replacement or refund.

Are your products handmade?
Some of our products may be handmade, while others may be manufactured. The product description on each listing will provide more details about the manufacturing process.

Can I cancel my order if it hasn’t been shipped yet?
Yes, you can cancel your order if it has not been shipped. Please contact our customer service team as soon as possible with your order details, and we will assist you in canceling the order and issuing a refund.

Do you offer gift wrapping services?
At this time, we do not offer gift wrapping services. However, our products are carefully packaged to ensure safe delivery.

What if I forgot my account password?
If you forgot your account password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password. If you need further assistance, contact our customer service team.

Can I track my package internationally?
Yes, you can track your package internationally using the provided tracking number. However, please note that tracking availability may vary depending on the destination country’s postal service.

Are your products ethically sourced?
We are committed to ethical sourcing and strive to partner with suppliers who adhere to fair trade practices. We prioritize working with suppliers who share our values of sustainability and responsible sourcing.

Can I make changes to my order after it has been placed?
Once an order has been placed, changes may not be possible. However, please contact our customer service team, and we will assist you to the best of our ability.